b'Handoff Rate: While the chatbot handles most inquiriesMany customerswithout any input from our team, it does still get stumped and to date has transferred only 4.52 percent of conversa- appreciated the instanttions to a live team member. answers and ease of use, DirectBookings:Impressively,758ofthosechatbot interactions have resulted in direct bookings right in theand they particularly chatbot, contributing more than $165,000 in attributable revenue without requiring any human intervention. seemed to like the abilityThese figures underscore how the chatbot has streamlinedto text our staff viaoperationswhileenhancingcustomerexperiences,more than paying for itself in the direct bookings it takes in.SMS when they had moreBENEFITS BEYOND THE NUMBERScomplex questions or1. 24/7 Customer SupportUnlike human agents, the chatbot never clocks out. Cus- arrangements beyondtomers can get answers at any time, whether browsing at midnight or finalizing plans early in the morning.what the bot could handle. 35 NOVEMBER 2024'