b'FOGHORN FOCUSPHOTOS: MEGAN CLOUSE/CAPN FISHS The chatbot fields a highblogs, or adjust our FAQ section, which will remove the number of inquiries related need for further training going forward.KEY CHATBOT STATSto checking availability,While we have chatbots running at a number of our boat tour operations, well take a look into Capn Fishs Cruises which alone accounts forto see how the chatbot has impacted our operations so far:around 50 percent of theMostCommonQuestionTypes:The chatbot fields a high number of inquiries related to checking availability, questions people ask which alone accounts for around 50 percent of the ques-tions people ask our bot. For example, 21 percent of people our bot. For example, asked when the best time is to see whales or puffins, and 11 21 percent of people askedpercent asked where the trips leave from. NumberofConversationsHandled:Since its launch, when the best is time to thechatbothasmanaged6,071separateconversations with guests, allowing our team to focus their efforts where see whales or puffins. theyre needed.FOGHORN 34'