b'NEW TECHNOLOGY Planned maintenance kits can be one option for ensuring Asthepassengervesselindustryworkstoaccommodatethat the right parts are available at the right time to meet theenergyexpansion,operatorsmayneedtoconsiderkey service intervals and avoid downtime.technology repowering as a maintenance strategy as well. Biofuels can provide life cycle CO 2reductions of as muchCVAs can offer condition monitoring and analysis to identi-as 74 percent. Upgrading from mechanical fuel injection tofy future issues before they become problems, either through electronic can reduce both fuel needs and CO 2release levels.occasional checks or 24/7 oversight. A maintenance partner Upgrading from an EPA Tier 1 engine to an EPA Tier 3 cancan also provide sophisticated tools to analyze and trouble-lower NO xby more than 40 percent while retrofitting anshoot the vast amount of data produced by a vessels engines.Putting power IMO II engine with IMO III SCR provides a reduction ofFor operators with a broad reach, larger dealer networks can more than 70 percent, according to family emissions limits. provide timely assistance in multiple locations.Over the long term, electric or hybrid power alternativesRecently, Caterpillar Marine worked with a major offshoreback in the hands wouldgreatlyreduceemissionscomparedtotraditionalservice company to monitor operations and recommend diesel options. Other solutions intended to help the indus- proactivesteps.Thecompanysavedabout$25,000by try navigate the energy evolution will arise in time. Theavoidingdowntimeandobtainingpartsinanefficient onlyconstantinthissegmentofmaintenancesolutionsmanner, rather than rushing to repair after a critical fail- of the operatoris change, and operators will want to ensure that serviceure. This is one of many examples of the value provided by partners are able to keep pace with the latest developments. comprehensive CVAs focused on outcomes.CUSTOMER VALUE AGREEMENTS BEST OUTCOMESWhile no two vessel operators will have the exact sameIt is always easier to prevent problems than to fix them, and maintenanceprofile,thereisaserviceoptionthatcanpassenger vessels are no exception. The preferred mainte- The cloud commerce platform accommodate all sorts of needs. A service agreement ornance strategy is one that maximizes the optimal outcomes customer value agreement (CVA) offers a comprehensiveand supports both short- and long-term goals. A robustbuilt for tours & ferriessolution for parts, services and connected technologiesCVAcanprovidethemostcomprehensivemaintenance designedtoaddressevolvingneedsandexpectationssolution to keep total cost of ownership low while increas-throughoutavesselslifecycle.ACVAprovidesmoreinguptime,mitigatingriskandcontrollingemissions. than just parts and laborit offers a reliable repair andLook for a parts and service provider who is passionate services resource. aboutcreatingtheoutcomesyouwantandcandeliverrocketrez.comthose outcomes in the best way for you.Its understandable to wonder why a CVA might be nec-essary if you apparently have all the necessary parts and services available without one. Lets consider a real-life ex-ample. Have you dined at a restaurant that didnt provide a menu, yet the exact meal and overall experience for which you hoped were provided? Probably not. A menu clearly provides all possible options and allows you to select the ones that work best for your needs. The meal and yourAbout the Author overall experience are the outcomes of your visit. Similar-ly, when creating the outcomes you seek in maintenance,NICK LYTHGOE a CVA provides a menu for short-term and long-termMARINE CVA PRODUCT DEVELOPMENT MANAGERmaintenance, offering options you may never have knownCATERPILLAR INC.existed along with those you know you need. NickLythgoeistheMarineCVAProductDevelopment Manager for Caterpillar Inc. His team, in collaboration with What does the ideal CVA look like? An operator may pre- the Caterpillar dealer network, develops and roll outs marineA proud partner with the Passenger fer self-service for routine tasks or may instead want a deal- service solutions. er to handle all of those details; either option is possible.Vessel Association since 2015FOGHORN 24'