b'THE OFFICIAL PUBLICATION OF THE PASSENGER VESSEL ASSOCIATIONDECEMBER 2021 New VesselVOL 20, NO. 11Review & PreviewPRESIDENT FEATURESColleen Stephens, Stan Stephens Glacier and Wildlife Cruises, Valdez, AK 8 De-escalation Training. VICE PRESIDENT Why its Worth Adding to Your Bob Bijur, Island Queen Cruises, Miami, FL Employees Training Regimen SECRETARY/TREASURER A pleasant, memorable trip is what we always Jim Swindler, Golden Gate Bridge, Highway andhope to deliver for our guests, but sometimesCOLUMNSTransportation District, San Francisco, CA challenging situations with passengers arise. BOARD MEMBERS Captain Mike McElroy discusses the basics4 Presidents LetterBen Bernstein, BB Riverboats, Newport, KY of verbal de-escalation to keep customers and Erik Bombard, Catalina Express, San Pedro, CA 7 Executive Directors LetterJed Dixon, North Carolina Department ofcrew safe. TransportationFerry Division, Manns Harbor, NC 30 Legislative ReportSteve Jones, Gateway Clipper Fleet, Pittsburgh, PA 14 Keeping Watch of MTSA32 Regulatory ReportJohn Lake, Hornblower, Alexandria, VA Compliance Exam Defi ciencies 34 Safety MattersPatrick Murphy, Blue and Gold Fleet, San Francisco, CA The Maritime Transportation Security38 Member News Sarah Pennington, Classic Harbor Line, New York, NY Act (MTSA) was created to prevent44 NewswireHoyt Purinton, Washington Island Ferry Line,transportation security incidents. Betty Washington Island, WI McMenemy of the U.S. Coast Guard reviews46 Coast Guard ReportAndrew Sargis, Wendella Sightseeing Boats,48 PVA Welcomes New MembersChicago, IL common defi ciencies that are found during ASSOCIATE MEMBER REPRESENTATIVE MTSA compliance exams. 48Advertisers IndexRob McMahon, Pinnacle Marine Corporation, Stoddard, WI 16 A Look Back at Ships PVA PAST PRESIDENTS Delivered in 2021Bob Lawler, Boston Harbor Cruises, Boston, MA A number of new vessels came into service Gus Gaspardo, Padelford Packet Boat Company,this year, despite various challenges. With St. Paul, MN more amenities than ever and the latest EXECUTIVE DIRECTOR propulsion technologies, these additions to John R. Groundwater the U.S. fl eet will have riders traveling in LEGISLATIVE DIRECTOR comfort and style. Edmund WelchREGULATORY AFFAIRS CONSULTANTPeter Lauridsen 26 A Preview of Vessels Slated DIRECTOR OF FINANCE for the Upcoming YearLeslie Kagarise Construction is underway for a number of DIRECTOR OF REGULATORY AFFAIRSships that are scheduled to be completed and AND RISK MANAGEMENT delivered in 2022. We take a peak at a few ofABOUT THE COVER Eric Christensen these vessels on the horizon. Kitsap Transit welcomed the Commander to GENERAL COUNSEL their fl eet this year. It is the second of two Steven Bers, Whiteford, Taylor and Preston passenger-only ferries built for them by Nichols EDITORIAL OFFICES Brothers Boat Builders. Photo: Kitsap Transit Managing Editor: Sarah Ferretti Story: page 20sarah@passengervessel.comTEL: 571-388-7752CONTRIBUTING EDITOR:Richard Purinton: richard@wisferry.com FOGHORN is published monthly except combined January/February by the Washington Island Ferry Line, Washington Island, WI Passenger Vessel Association (PVA), 103 Oronoco Street, Suite 200 Alexandria, CREATIVE DIRECTION & DESIGN VA 22314. Send address changes to FOGHORN at pvainfo@passengervessel.Amy Wilk com.amymarie.wilk@gmail.com Copyright 2021 by the Passenger Vessel Association. All rights reserved. No part of this publication may be reproduced without the written consent of the Passenger Vessel Association.PASSENGER VESSEL ASSOCIATIONPVAINFO@PASSENGERVESSEL.COMPHONE: (703) 518-5005 FAX: (703) 518-5151'