b'FOGHORN FOCUSTo de-escalate another person, you must appear open-minded and maintain as many clear lines of communication as possible (this means not only verbal, but also your body language). Both you and the other person must listen to each other and minimize barriers. Barriers to communication are interferences that keep the meaning of what is being said from being heard AND understood on both sides of a debate or an argument. Somecommunicationbarrierscouldincludeinterferences such as arguing or not giving all of your attention to the conversation,multi-tasking,beingdismissive,criticizing, ordering, or being robotic in your communications.Youcanremovethesebarriersbyactivelylisteningtothe subjectbyusingattend,follow,andre\x1f ect.Attendingmeans you are giving your physical and mental attention to another person. Following means you are making sure that youareengagedbymakingnon-threateningeyecontact, usingunintrusivegestures(likeheadnodding),andasking an infrequent question about the persons feelings. Re\x1f ectingmeans empathy. You internally refl ect on the situation using the other persons feelings and then paraphrase, so they know you understand the situation. It is important that you be in the moment when actively listening. No multi-tasking if it can be avoided. When people are angry, they sometimes do not listen to the words that are being said. Remember the diff erence between hearing and listening as they are not the same thing.2020-Gladding-Hearn-FerryMultiP_Foghorn-MarineNews.pdf 5 12/8/20 10:12 AMWHEN PERFORMANCE MATTERS MOST.C LET ASSUREDPARTNERS MCM MANAGEM YOUR INSURANCE SO YOU CANY FOCUS ON YOUR VOYAGECM AssuredPartners MCM is a leading independentinsurance brokerage based in the Pacic Northwest. OurMYCY combined experience placing insurance and managingCMY the marine industrys unique risks.K Whether were working with vessel operators, builders,AssuredPartners MCMContact: Damon L. NasmanGLADDING-HEARN DirectLine:206.262.6375SHIPBUILDING Damon.Nasman@assuredpartners.comDuclos Corporationgladding-hearn.com www.assuredpartnersmcm.comFOGHORN FOCUS 10 FOGHORN'