b'FOGHORN FOCUSManagement should be responsive and take employees concerns seriously. Michele Ballard Miller & Bethany Vasquez, Attorneys with Cozen OConnorFACE OFF OVER FACE MASKS: WHEN TO BACK OFF SHRM,recognizingthephenomenaofcomplianceconfrontation, News outlets continue to report violent confrontations when non- offers suggestions to avoid conflicts before they start. These include wearers are sometimes challenged. Some individuals claim that theyposted signage on site and on company websites to provide customers have a Constitutional Right not to wear a mask, which PVAs Generalwith the expectation that masks are expected to be worn at all times. Counsel says is poppycock. IndeedAnother idea is to designate itsironicthatbyrequestingaAn employer should make clearsomeemployeesashealth passenger to take the steps to keepambassadors who are given the same individual safe, employeesthat employees are not expected totraining to explain the mask requestingcompliancecaninvokeenforce face-covering requirementsrule to customers. confrontation,simplybyasking customers to honor the posted safetyand that their role should be limitedDe-escalation is an important guidelines.Unfortunately,thishasto requesting and/or encouragingstrategytoembrace.One happened with tragic consequences.national retailer has created compliance with the businesss policy. de-escalationscriptsto TheSocietyforHRManagement,helpitsemployeesdefuse potentiallydangerous situations. Two San Francisco-based attorneys offered sage advice to westmarinepro.com keep employees and customers safe in the event of a mask altercation and encourage employers who interface with customers to bump up Your 24/7 destination thats packed with the features situations to their supervisors whenever they feel threatened, verbally, you need to get the most out of your time and money. emotionally, or physically. An employer should make clear that employees are not expected to enforce face-covering requirements and that their role should be limited torequestingand/orencouragingcompliancewiththebusinesss FastIncreasedStreamlinedpolicy, Michele Ballard Miller and Bethany Vasquez, attorneys with the Page Loads Inventory Availability Checkout Quick Order law firm of Cozen OConnor, told SHRM. Emphasis should be placed on de-escalating the situation.In addition, SHRM advises companies to update workplace-violence Multiple Improved Easy Requisitionpolicies to cover nonemployee violence, and ensure that employees are Account Sign-Ons Search Invoice Look-up Listsaware of the companys procedures for reporting customer threats and aggression.All backed by the power of West Marine Pro. Over 135,000 products for your business 28 regional distribution centers DO YOU HAVE QUESTIONS?Same-day van delivery 250+ storesIf you have questions about legal issuesThe most-knowledgeable and seasoned surrounding face masks, you can call the sales representatives in the industry PVA LEGAL HOTLINE at 410-347-8724 or send an email to Steven Bers at sbers@wtplaw.com. 1-800-621-6885 or visit westmarinepro.com.FOGHORN FOCUS 18 FOGHORN'