b'We found that by puttingThese sessions didnt just explain how to use the sys-temthey focused on why it mattered. We made it clear people first and givingthat the IMS wasnt about checking boxes. It was about giving engineers a better way to track repairs, letting cap-them a system that actuallytains see crew readiness before getting underway, and help-ing ops teams make informed decisions.helped them do their jobs,Change is always challenging, especially in maritime oper-adoption came naturally. ations. But we found that by putting people first and giv-ing them a system that actually helped them do their jobs, adoption came naturally.WHAT WEVE SEEN SINCE LAUNCHROLLING IT OUT: ONE PORT AT A TIME The results speak for themselves. Weve logged hundreds Withourglobalfootprint,weknewaone-size-fits-allofthousandsofmaintenancetasksandcompliancere-rollout wouldnt work. We went city by city, providingcords across the fleet. Task overdue rates have dropped. in-person training at each location. This approach allowedDashboards now give managers instant visibility into crew us to listen to the crew, refine our process, and build mo- training, vessel status, and drill complianceall broken mentum with every launch. down by port, vessel, or division.11 SEPTEMBER 2025'