b'THE OFFICIAL PUBLICATION OF THE PASSENGER VESSEL ASSOCIATIONJUNE 2021 Operations VOL 20, NO. 5FEATURESPRESIDENT 8 Marine Transportation Colleen Stephens, Stan Stephens Glacier and Wildlife Cruises, Valdez, AK System Cyber SpotlightVICE PRESIDENT Cyber breaches arent just news stories, Bob Bijur, Island Queen Cruises, Miami, FL vessel operators are starting to feel the pain. SECRETARY/TREASURER How can you protect your customers, Jim Swindler, Golden Gate Bridge, Highway andemployees, and yourself from hackers? The Transportation District, San Francisco, CA U.S. Coast Guard off ers guidance. BOARD MEMBERSBen Bernstein, BB Riverboats, Newport, KY 12 Why and How to ConductABOUT THE COVER Erik Bombard, Catalina Express, San Pedro, CA Eff ective Refresher TrainingJed Dixon, North Carolina Department ofIsland Home is a 255-ft passenger/vehicle TransportationFerry Division, Manns Harbor, NC Now that youre back to work, is yourferry operated by the Woods Hole, Marthas Steve Jones, Gateway Clipper Fleet, Pittsburgh, PA crew ready for the job? Michael McElroyVineyard & Nantucket Steamship Authority John Lake, Hornblower, Alexandria, VA presents a how-to guide on ensuring yourin Massachusetts. The vessel carries up to 76 Patrick Murphy, Blue and Gold Fleet,employees are fully prepared after a longvehicles and 1,210 people seven miles in just 32 San Francisco, CA hiatus. minutes. Designed by Elliott Bay Design Group, Sarah Pennington, Classic Harbor Line, New York, NY the ferry has been in service since 2007. Hoyt Purinton, Washington Island Ferry Line, Photo source: The Steamship AuthorityWashington Island, WI 18 An Ounce of PreventionAndrew Sargis, Wendella Sightseeing Boats,How Proactive, Preventative Chicago, IL Maintenance Delivers a ASSOCIATE MEMBER REPRESENTATIVE Smoother Operation COLUMNSRob McMahon, Pinnacle Marine Corporation, Stoddard, WI Customers have arrived and crew are PVA PAST PRESIDENTS onboardis your vessel properly prepped?4 Presidents LetterBob Lawler, Boston Harbor Cruises, Boston, MA Craig Parkhurst explains the tech that7Executive Directors LetterGus Gaspardo, Padelford Packet Boat Company,ensures that your maintenance and St. Paul, MN operations team has your fl eet ready for20 PVA at 50!EXECUTIVE DIRECTOR business.26Legislative ReportJohn R. Groundwater 28Regulatory ReportLEGISLATIVE DIRECTOR 24 Learning from the Best:30Safety MattersEdmund Welch My Dad and PVA 32NewswireREGULATORY AFFAIRS CONSULTANTPeter Lauridsen Eddie Verzella shares his story of how hes36ObituaryDIRECTOR OF FINANCE been able to run the family business after38Member NewsLeslie Kagarise the sudden loss of his father. 42COVID ReliefDIRECTOR OF REGULATORY AFFAIRS43PVA Welcomes New MembersAND RISK MANAGEMENT 45 Combatting Illegal Charters Eric Christensen from the Inside 38New Member Profi leGENERAL COUNSEL LCDR Jeff ery Bender has joined PVA as a44Coast Guard ReportSteven Bers, Whiteford, Taylor and Preston Coast Guard Industry Trainee. His focus46Advertisers IndexEDITORIAL OFFICES is on how to stem illegal charters to keep Managing Editor: Karen Rainbolt waterways safer for all. pvafoghorn@aol.com2771 Houston Dr., Los Osos, CA 93402TEL: (571) 388-7752CONTRIBUTING EDITOR:Richard Purinton: richard@wisferry.com FOGHORN is published monthly except combined January/February by the Washington Island Ferry Line, Washington Island, WI Passenger Vessel Association (PVA), 103 Oronoco Street, Suite 200 Alexandria, CREATIVE DIRECTION & DESIGN VA 22314. Send address changes to FOGHORN at pvainfo@passengervessel.com.Amy Wilkamymarie.wilk@gmail.com Copyright 2021 by the Passenger Vessel Association. All rights reserved. No part of this publication may be reproduced without the written consent of the Passenger Vessel Association.PASSENGER VESSEL ASSOCIATIONPVAINFO@PASSENGERVESSEL.COMPHONE: (703) 518-5005 FAX: (703) 518-5151'