b'FOGHORNFOCUS: CUSTOMER SERVICEthis area, Rinaldo said. Given thesharing stories with friends andOur passion is to provide unfor-success and positive feedback fromfamily and may be the impetus forgettable experiences for our guests. our guests, we are planning to addthem to book future cruises. OperatorsStories people can connect to and other languages and extend onto ourneed to continue to find innovativewrite home about enhance that experi-larger dining vessels in the future. ways to engage passengers and standence, said DeFrancis. nAccording to Listen Technologies,out from shoreside attractions. Navilution Evo is a GPS multilingual commentary system and entertainment solution designed to provide universalKaren Rainbolt, PVA, Nicola McShane-Bau of Hornblower Cruises & Events,access to passenger entertainmentand Sally Moore, Listen Technologies collaborated on this report.while giving sightseeing operators un-precedented dynamic passenger infor-mation and analytics.Listen Technologies recently launched a new system, Navilution Wi-Fi that allows passengers to download an app on their own mobile devices. The plug-and-play, low-laten-cy, streaming passenger entertain-ment solution makes it easy for tour operators to deliver engaging, GPS-triggered content to visitors through their Smartphones. It works on tour operators wireless networks and enables them to offer multiple audio sources to visitors so they can listen to tour narration in different languages, with no Internet required. Its easy and free for visitorswww.imtra.com they simply download the free app on their Android or iOS devices, select their preferred language and listen to automated, location-based content.The BYOD (Bring Your Own Device) market, which is expected to reach $367 billion by 2022, presents opportunities for tour operators to differentiate themselves with mobile applications that improve tour expe-riences. Studies show that 98 percent of travelers bring their Smartphones when they travel. Digital devices are used to plan trips, read reviews, make reservations and purchases, manage check-ins and navigate in unfamiliar places, so why not add tour guide IMTRA COLORS 2016to the list? With Navilution Wi-Fi,LEDPrimary UseSecondary Usecustomers can transform their devices into mobile, digital tour guides. Passengers can move freely on tourThe Trusted Source for Advanced LED Lightingboats and ferries for a better view of sights without losing access to audio. NAVIGATION LIGHTSDECK LIGHTINGENGINE ROOM LIGHTSSEARCHLIGHTSCABIN LIGHTINGCreating meaningful customerPantone Cool Gray 7 508.995.7000 www.imtra.com Pantone 368 Pantone 629Blue Pantone 647 Pantone Cool Gray 2 Blackexperiences will keep passengers20C 14M 12Y 40K 5C 3M 5Y 11K 0C 0M 0Y 100K 65C 0M 100Y 0K 36C 0M 9Y 0K96C 54M 5Y 27KNOVEMBER 2019FOGHORN 17'