b'FOGHORNFOCUS: CUSTOMER SERVICEour water taxi sightseeing vessels in late 2018 and completed full implementation in time for thePotomac Riverboat spring season kick off.Company carries more Potomac Riverboat Company has carried gueststhan 325,000 passengers on the Potomac River for over 40 years. Each year,annually on 12 vessels. their 12 vessels carry over 325,000 passengers to eight popular destinations with various stopping points. The Monuments Tours and Mount Vernon Cruise takes passengers past sites such as the Jefferson Memorial, Arlington Cemetery, Kennedy Center, George Washingtons Mount Vernon Estate, and District Wharf and Georgetown in Washington, D.C., as well as Alexandria, VA and National Harbor, MD.Potomac Riverboat Company employees worked closely with two of Listen Technologies professionals who visited the Washington, DC-area operator to identify some of the stories about the area that would resonate with large numbers of people who visit theA lot of times, a tour operator is so involved in day-Nations capital from all 50 states and around the world.to-day operations, they dont see the forest for the cherry Professional storytellers/scriptwriters Ange Berlin andtrees, says Berlin. We see every tree and each monument, Iyna Caruso took the two vessel operators representativesbuilding, and cityscape, as well as the stories hidden behind from the operations and marketing departments on theirthem.own tour for a day of discovery.Hornblowers Marketing Manager for the Greater KEEPING BAY AREA FLEETS IN SERVICE FOR OVER 40 YEARSBay Ship and Yacht makes it a priority to per-form on-time, quality service for all vessels. We are a full service shipyard cosistently serving Al- 5 1 0 . 3 3 7 . 9 1 2 2 ameda, San Francisco Bay, the west coast andwww.bay-ship.com the worlds maritime industry for over 40 years. A l a m e d a , C ANOVEMBER 2019FOGHORN 15'