b'FOGHORNFOCUS: CUSTOMER SERVICEA Yelp user posted a review about a special Hornblower CruisesThis year, Washington State Ferries, which is headquartered and Events cruise, Dog Day on the Bay Cruise, that took place thisin Seattle, honored military service members on Veterans Day fall in San Francisco.in a distinguished manner. What a FANTASTIC TIME this cruise was!At 11:11 a.m. on Veterans Day, Nov. 11, Washington All of us fur parents and fur babies were warmlyState Ferries (WSF) observed two minutes of silence welcomed by the Hornblower staff in their clean, crispto recognize the bravery and sacrifice of the men and uniforms.women who have served in the United States Armed The setup for this event was really nice: a huge tableForces.fi lled with numerous bowls of dog treats; ice cold carafes The moment of silence timing honored the end of of ice water and cups in every corner for the humans withWorld War I, which became offi cial on the 11th hour of the corresponding water bowl on the fl oor for dogs; a full bar11th day of the 11th month of 1918 and led to the creation and snacks available for purchase; a poop and pee deck forof the Veterans Day holiday. Following the moment of doggie relief; tables both in the cabin and on all three fl oors,silence, all operating vessels sounded their whistles to as well as outside on all three decks; two dance fl oors withsalute all former military personnel, including the many non-stop music (featuring a lot of funny, doggie-themedveterans who work for WSF or ride the boats each day. songs;) and 360 degree views of San Francisco Bay!In addition, on Monday, Nov. 11, WSF fl ew the POW/My dog had a blast on the Dog Day on the Bay CruiseMIA fl ag on all operating vessels, honoring those who today, and frankly, so did I. Ive never played with, giggledwere held as prisoners of war or were declared missing at, and pet/hugged/kissed so many dogs at once in my life!in action during their service.If you are a doggie parent in the Bay Area, you HAVE toMany of our routes connect military facilities and take advantage of this fun-fi lled event with your fur baby,communities throughout Puget Sound, said Amy at least once in your lifetime, with the Hornblower DiningScarton, leader of WSF. Its a pleasure to provide safe Yachts. Highly recommended and will defi nitely do it againand reliable transportation to those who have served next year! n our countryand to acknowledge our veterans on this important day. nLEADING THE WAYThrustmasters complete hybrid propulsion systems for ferries andexcursionvesselsreducesfuelconsumptionandcuts carbon emissions. The engines clock fewer operating hours and run at their most efficient operating load, running cleaner and extending maintenance intervals. Propulsion motors are in pods below the hull, saving space and eliminating noise in the vessel. Thrustmasters hybrid propulsion systems are completely integrated systems with generators, power distribution, frequency inverters, azimuth thrusters, stored energyandautomatedpowermanagement.MadeintheUSAandprotectedby Thrustmasters patented technology.Learn more at www.Thrustmaster.net12 NOVEMBER 2019FOGHORN'