b'OFFICIAL PUBLICATION OF THE PASSENGER VESSEL ASSOCIATIONPRESIDENTNOVEMBER 2023 Customer Service VOL. 22, NO. 10Jim Swindler, Golden Gate Bridge,Highway and Transportation District,San Francisco, Calif.VICE PRESIDENT Patrick Murphy, Blue and Gold Fleet,San Francisco, Calif.SECRETARY/TREASURERFeaturesSteve Jones, Gateway Clipper Fleet,Pittsburgh, Pa. 8Beneath the Surface: BOARD MEMBERS Chris Anglin, Cross Sound Ferry, Theres More to Souvenir New London, Conn. Photography than MeetsBen Bernstein, BB Riverboats, Newport, Ky. the Eye These DaysErik Bombard, Catalina Express,Fromtheuseofartificialintelligence San Pedro, Calif. tosustainableoptionstointegrationJed Dixon, North Carolina Departmentof TransportationFerry Division, withsocialmedia,souvenirManns Harbor, N.C. photographyhasevolvedoverthe Carol Hill, Dry Tortugas National Park Ferry,years.TheteamatPhotogenic Key West, Fla. About the Coverdiscussescurrentandfuturetrends PortlandSpiritisafixtureontheJohn Lake, Hornblower, Alexandria, Va. theyseeintheindustry. WillametteRiverinPortland,Sarah Pennington, Classic Harbor Line, Ore.TravelPortlandtakesalookNew York, N.Y. 12atthecityfromthebanksoftheMaid of the Mist Sets the Hoyt Purinton, Washington Island Ferry Line,Washington Island, Wis. Standard for Modern Zero- river.Storyonpage28./PhotoAndrew Sargis, Wendella Sightseeing Boats,Emission Vessel Operations byIsaacLaneKoval,courtesyofChicago, Ill.Asthefocusoncleanerenergyhas TravelPortland.ASSOCIATE MEMBER REPRESENTATIVES Rob McMahon, Pinnacle Marine Corporation,grown,itsbecomeanimportantfactorStoddard, Wis. inconsumerschoices.MaidoftheJeff Sherman, mtu America, Novi, Mich. MisthasbeenwelcominggueststoPVA PAST PRESIDENTSNiagaraFallsontheirelectricboatsColleen Stephens, Stan Stephens Glacier since2020,offeringaneco-friendlyway Columnsand Wildlife Cruises, Valdez, Alaska toexperienceonofnaturesmarvels.Bob Bijur, Island Queen Cruises, Miami, Fla. 4Presidents LetterEXECUTIVE DIRECTORJohn R. Groundwater 20Portland By Boat: 7Executive Directors LetterSENIOR LEGISLATIVE ADVISORCruising the Willamette River 30Legislative ReportEdmund Welch 32Regulatory ReportPortland,theCityofBridges,waitstoLEGISLATIVE DIRECTORwelcomePVAmembersandguestsinRichard Patch January.Readaboutallthecityhasto 34Safety Matters REGULATORY AFFAIRS CONSULTANT38Member News Peter Lauridsen offerasyouprepareforyourtrip.48NewswireDIRECTOR OF FINANCE 54Advertisers IndexLeslie Kagarise 282023 PVA Region MeetingsDIRECTOR OF REGULATORY AFFAIRSHighattendance,compellingAND RISK MANAGEMENT Eric Christensen presentations,andopendiscussionsGENERAL COUNSELmadethisyearsmeetingsasuccess.Steven Bers, Whiteford, Taylor and PrestonDIRECTOR OF MARKETINGAND COMMUNICATIONS Katie Hill FOGHORNispublishedmonthlyexceptcombinedJanuary/Februarybythe EDITORIAL OFFICESPassengerVesselAssociation(PVA)103OronocoStreet,Suite200,Alexandria,Va.,22314 Managing Editor: Sarah FerrettiSendaddresschangestoFOGHORNatpvainfo@passengervessel.com.sarah@passengervessel.comCopyright2023bythePassengerVesselAssociation.Allrightsreserved.Nopartofthis 571-388-7752 publicationmaybereproducedwithoutthewrittenconsentofthePassengerVesselAssociation.PASSENGER VESSEL ASSOCIATION PVAINFO@PASSENGERVESSEL.COMPHONE: 703-518-5005FAX: 703-518-5151'