b'Proper training for all onboard crew to effectivelyjust about every aspect of our operation. I think that, at the respond to any incident that may occur. core, the main benefit is the culture of safety and security consciousness and team participation that is prevalent now Proper documentation on PMs. from the bottom up. It was not always this way. Everyone is on the same page and comfortable reporting an issue as When implemented properly it creates a culture of trans- they know it can bring about positive change.parency and establishes clear lines of communication be-tween the vessels and shoreside management. It is so important to have a framework to guide your man-agement of safety in your operation. An SMS is just that. Staten Island Ferry Youmayhavetrackingforyourmechanicals,butwhat The greatest benefit of our SMS is that it provides a systemabout crew training and performance? You may have track-to ensure safe and environmentally responsible operationsing for your incidents or occurrences, but what about what and risk mitigation for our vessel operations and employ- was done about it? Having a system in place that covers the ees. It defines job descriptions to include duties and re- diverse issues we experience is not just a safety management sponsibilities for employees, procedures for vessel and ter- system but an effort in long term resiliency of our opera-minal operation crews to ensure a standardized approachtion. It provides a path to learn, evolve, adapt, and adjust.for operations and emergency response, and procedures for supervisors and managers to ensure adequate support andIs the safety management system your team uses custom appropriate oversight. to your operation? If so, can you share some of the ways it has been tailored to best fit the companys operations?Wendella Sightseeing BoatsThere are more positive benefits than can be measured.Blue & Gold FleetTheyjustkeeprevealingthemselvesaswecontinuetoOur QMS, which meets the standards of the International grow. Those positive tangible benefits include less downSafety Management (ISM) Code and ISO 9001 and 14001, time, fewer injuries, faster response to maintenance issues,assures that passenger transportation and customer service better record keeping, and having the ability to measureand environmental policies are consistently high quality, and that operations are always safe and efficient. We incor-porated every policy that the company had and created a I feel like this meeting isfleet operations manual for a singular purpose. critical to successful buy-inSeastreakYes, Seastreak onboarded SMS LLC to assist in drafting its from the supervisors initial safety management system essentially from the ground and it clears the ambiguity up. The plan has been through many edits and changes to be classed and fit Seastreak needs. We believe that in order for created from lack of an SMS to be successful, it needs to be developed around a specific operation such as ferries, tugboats, ships, etc. The first-hand knowledgesystem was developed from policies and procedures that we already had in place to meet U.S. Coast Guard requirements on what occurred, whatfor T and K boats. We then filled the gaps to meet the ISM code requirements. Crew and management were interviewed should have occurred, and observed to see what worked best.and what is being doneStaten Island FerryOur SMS is customized for Staten Island Ferry Operations. about it when.NYCDOT Ferry Divisions SMS has been developed to in-clude operational and emergency response procedures for WENDELLA SIGHTSEEING BOATS ferry and terminal crews; support procedures for shoreside 25 AUGUST 2024'