b'Credit: WETArun by private companies or universities haveconcerts, and promotional offers to help themCustomers at the sometimes been willing to add stops alongfind out about goings on around town.taprooms have been their routes to connect passengers to ferries.offered a voucher to Corporations have also partnered with smallCity Experiences by Hornblowers main app operators to add a ferry service as an employeeconnectsriderstotheirferriesandcruisesreceive a discount on perk,sometimessettingupaprivateferrynationwide. Users can discover the companys complete with company-run shuttle. In otherofferings in a city, ranging from ferry rides toBrews with Views beers cases, a business may book space for their staffdinner cruises to package tours that includewhen riding the ferry.on a public ferry, reserving 10 to 20 percent of the vessels capacity. From large, city-wide systemstosmallferrycompanies,building more ways for customers to reach terminals has been a key component of making ferries seem like an easy and preferrable way to travel.Is Electric InNewYorkCity,PVAmemberCityRight For ExperiencesbyHornbloweroperatesNYC FerryandhasdevelopedarobustappYou?specificallyforthisferrysystemtomake the experience as frictionless as possible for riders to explore the city. Users can view real-time schedules, plan their trip, buy tickets, and turn on push notifications for favorite routes.Usingthetripplanningfeature, riders can book a VIA car or Revel moped directly in the app to get from the ferry to their final destination. The in-app blog andLets talk about itoptional push notifications inform users of special events, local retailers and restaurants, Torqeedo Inc. T +1 (815) 444 8806171 Erick Street, Unit A - 1 usa@torqeedo.comCrystal Lake, IL 60014 www.torqeedo.comNOVEMBER 2021 9 FOGHORN FOCUS: CUSTOMER SERVICE'