b'THE OFFICIAL PUBLICATION OF THE PASSENGER VESSEL ASSOCIATIONNOVEMBER 2021 Customer Service VOL 20, NO. 10PRESIDENT FEATURESColleen Stephens, Stan Stephens Glacier and Wildlife Cruises, Valdez, AK 8 Beyond On BoardVICE PRESIDENT From the riders door to their fi nal destination, Bob Bijur, Island Queen Cruises, Miami, FL ferry and cruise operators are seeking out new SECRETARY/TREASURER ways to make a guests experience as smooth Jim Swindler, Golden Gate Bridge, Highway andand enjoyable as possible. Transportation District, San Francisco, CABOARD MEMBERS 12 Next Steps in Electric Ben Bernstein, BB Riverboats, Newport, KYErik Bombard, Catalina Express, San Pedro, CA Propulsion: Part II ABOUT THE COVER Jed Dixon, North Carolina Department ofIn Octobers issue, advancements in theThe MV Carina near Seaplane Lagoon Ferry TransportationFerry Division, Manns Harbor, NC technology of all-electric systems wasTerminal in Alameda, Calif., is part of the Water Steve Jones, Gateway Clipper Fleet, Pittsburgh, PA discussed. This months article take a deeperEmergency Transportation Agency system that John Lake, Hornblower, Alexandria, VA look at the details of how these systems work.connects communities in the San Francisco Bay Patrick Murphy, Blue and Gold Fleet,Area. Photo: McLaughlin Ramirez Photography San Francisco, CASarah Pennington, Classic Harbor Line, New York, NY 18 Welcoming Customers Back for WETA. Story: page 8.Hoyt Purinton, Washington Island Ferry Line,The past 18-plus months have changed many Washington Island, WI aspects of ferry operations. We spoke with a Andrew Sargis, Wendella Sightseeing Boats,handful of PVA members to learn ways theyve Chicago, IL adapted to deliver the same quality service ASSOCIATE MEMBER REPRESENTATIVE passengers have always known. COLUMNSRob McMahon, Pinnacle Marine Corporation, Stoddard, WIPVA PAST PRESIDENTS 22 Building For a Strong Tomorrow 4 Presidents LetterBob Lawler, Boston Harbor Cruises, Boston, MA Stories from the early years of PVA are told by7 Executive Directors LetterGus Gaspardo, Padelford Packet Boat Company,Captain Alan Bernstein as we continue our St. Paul, MN look back at the associations 50 years26 Legislative ReportEXECUTIVE DIRECTOR of service.28 Regulatory ReportJohn R. Groundwater 30 Safety MattersLEGISLATIVE DIRECTOR 24 A Glimpse Back in Time 32 Business MattersEdmund Welch Captain Robert Lumpp shares snapshots34 Member NewsREGULATORY AFFAIRS CONSULTANT and reminiscences from the beginning of the Peter Lauridsen Passenger Vessel Association.39 PVA Welcomes New MembersDIRECTOR OF FINANCE 40 NewswireLeslie Kagarise 42 Coast Guard ReportDIRECTOR OF REGULATORY AFFAIRS44Advertisers IndexAND RISK MANAGEMENTEric ChristensenGENERAL COUNSELSteven Bers, Whiteford, Taylor and PrestonEDITORIAL OFFICESManaging Editor: Sarah Ferrettisarah@passengervessel.comTEL: 571-388-7752CONTRIBUTING EDITOR:Richard Purinton: email@example.com FOGHORN is published monthly except combined January/February by the Washington Island Ferry Line, Washington Island, WI Passenger Vessel Association (PVA), 103 Oronoco Street, Suite 200 Alexandria, CREATIVE DIRECTION & DESIGN VA 22314. Send address changes to FOGHORN at firstname.lastname@example.org.Amy Wilkamymarie.email@example.com Copyright 2021 by the Passenger Vessel Association. All rights reserved. No part of this publication may be reproduced without the written consent of the Passenger Vessel Association.PASSENGER VESSEL ASSOCIATIONPVAINFO@PASSENGERVESSEL.COMPHONE: (703) 518-5005 FAX: (703) 518-5151'