b'up the food on their own was reimaginedshipshavevariedinlevelsofsuccess,butpayment options, they have seen a number asplexiglass-shieldedstationswithserversboth approaches allowed people to returnof benefi ts. It has meant needing less cash FOGHORN FOCUSplacingselectedappetizersonaplateandto dinner cruisesan experience they loveon the premises, and less time counting and handingittotheguest.Thesechangesand missed.depositingcasheachday.Usinge-tickets successfully limited contact and maintainedwhenpossiblehashelpedlimithuman socialdistancing,buildingasenseofinteractions, plus many customers like the comfortinpassengers.However,theseBoth approachesease of having their ticket on their phone. methods were more time consuming andAlong with purchasing fares digitally, some lackedthecompaniespreferredhigh-endallowed people tooperators have off ered options to buy items touch. As restrictions have lifted in Florida,return to dinnersuchaswineandchampagneorother both companies have been able to return toamenities in advance. Customers may even more traditional service styles.cruisesanbe able to include a tip up front, which one experience theyoperator said has led to more gratuities for Solutions to common obstacles have varied,their staff . Knowing in advance how much includingwaystosafelyservefood.Onelove and missed.wine or other beverages will be needed for a charter and cruise operator chose to movecruise means companies can better manage away from buff et-style service completely.their orders with vendors. In the midst of a Theynowbookgueststospecifi ctablesFromferrycommutestobrunchcruises,supply chain crisis, the ability to plan ahead andfoodisservedfamilystylebasedonbuyingaticketispartofeverytrip.Ashelps to ensure having the products guests thenumberofpeopleseatedtogether.Apeoplehavesearchedforwaystolimitwill want. traditional buff et is available upon requesttouchingsharedsurfacesandthenation forprivateevents,butfewclientsaskforhas faced a coin shortage, more businessesUnderstanding the many ways that guests itevencorporateeventplannershavehave encouraged customers to opt for non- needs have been altered by the pandemic has embraced the new model. The family-stylecash payment options. Public ferries cantdefi ned ferry and cruise companies ability dininghasworkedwellforthecompany,shiftentirelyawayfromcash,butsometo deliver the best service possible. Adjusted garneringpositivefeedbackfromguests.have still found ways to minimize contactschedules,reducedfares,newdining In fact, the team is considering continuingduringtransactions.Oneoperatorsetuparrangements, and digital payment options with this type of service moving forward,drop boxes for riders to deposit their fareare among the adaptions made to not only evenasrestrictionsliftintheirarea.Thewithout face-to-face interactions with staff .bringcustomersback,buttomakeeach diff erentsystemsofservingfoodaboardFor companies that can promote non-cashexperience as enjoyable as possible. RefitandRepairUnder ConstructionCourtesy of Seacraft Design NEEBISH ISLANDER IIIQuality Commercial Vessels. Built by Burger to Your RequirementsBurger is recognized worldwide for quality custom vessels that provide years of dependable service. Aluminum and Steel FabricationRefit and Repair ServicesPassenger Vessels- Hull Plate Replacement +1 920.686.5117 Water Taxis- Exterior and Interior Coatings sales@burgerboat.com- Engine and Generator RepowersRecent Launch selWind Farm Support Vessels burgerboatcommercial.com98 Steel Passenger Ves - All Vessel System Repairs Crew Supply Vessels- Interior Refresh Proudly built in the USAOther Vessels to 260 (80m) FOGHORN FOCUS: CUSTOMER SERVICE 20 FOGHORN'