b'land excursions. Customers can rate theirin communities served by San Francisco FOGHORN FOCUSBuilding customerexperiencesandleavereviewsforothersBay Ferry seven days a week. The Brews satisfaction can beto read. Some of the cruises off er audiowith Views special line up of new beers are guides,virtualtours,orgamesaboutfeatured on many of the ferry routes, at local about more than athelocationspassengersarevisiting.retailers, and in the breweries taprooms. quality ferry ride. Upcoming features include the option toBeginninginSeptember,customersat purchase food and beverages through thethe taprooms have been off ered a voucher app to avoid payments at bars on board.to receive a discount through the end of Making it simple to navigate a ferry system,this year on Brews with Views beers when apps like these reinforce the view of ferriesridingtheferry.Theprogramhasbeen as a perfect means of transportation for notvery popular and hopefully is the fi ofrst only special outings, but also for every daymany future partnerships with local food activities around a city. and beverage businesses, further deepening riders sense of connectivity to their city. Concessionsareoneofthemost appreciated amenities on ferries and oneBuildingcustomersatisfactioncanbe that often generates rider feedback. In theaboutmorethanaqualityferryride. San Francisco Bay Area, riders expressedWorkingwithlocaltransittohelp interestinlocalfoodandbeveragepeople reach terminals, guiding riders to companiesbeingrepresentedaboarddiscoverlocalrestaurantsandretailers, ferries.SanFranciscoBayFerrylistenedand partnering with private corporations andworkedwiththeirconcessionairetoservetheiremployeesareallwaysto topartnerwiththreelocalbreweriestoimprovetheriderexperienceandmore celebrate the relaunch of ferry service thisthoroughly integrate a ferry service with Photo by Priscilla Du Preez on Unsplash past July. All of the breweries are locatedthe communities it connects. 2020-Gladding-Hearn-FerryMultiP_Foghorn-MarineNews.pdf 5 12/8/20 10:12 AMWHEN PERFORMANCE MATTERS MOST.C LET ASSUREDPARTNERS MCM MANAGEM YOUR INSURANCE SO YOU CANY FOCUS ON YOUR VOYAGECM AssuredPartners MCM is a leading independentinsurance brokerage based in the Pacic Northwest. OurMYCY combined experience placing insurance and managingCMY the marine industrys unique risks.K Whether were working with vessel operators, builders,AssuredPartners MCMContact: Damon L. NasmanGLADDING-HEARN DirectLine:206.262.6375SHIPBUILDING Damon.Nasman@assuredpartners.comDuclos Corporationgladding-hearn.com www.assuredpartnersmcm.comFOGHORN FOCUS: CUSTOMER SERVICE 10 FOGHORN'